barksdale dental terms & conditions

Please read the following terms and conditions carefully before using or purchasing any devices from Barksdale Dental. These terms and conditions govern your use of our products and services and outline the rights and obligations between Barksdale Dental and the customer. By using our products or services, you agree to be bound by these terms and conditions.

Satisfaction Guarantee:
We are committed to providing you with products of the highest quality. We guarantee your complete satisfaction with the workmanship and materials of the device you have purchased. If, at the time of receipt or insertion, the device is deemed unacceptable, excluding conditions specified in the service warranty section below and provided there is no evidence of an unwarranted order in the device history, we will adjust, repair, or replace the device at no charge, ensuring the preservation of the entire warranty period. To avail of this guarantee, please return the device to us, accompanied by an explanation of the problem and your request for a device adjustment, repair, or replacement.

service warranty

Barksdale Dental provides a service warranty that covers your device against defects in workmanship and materials while in use. If you experience unsatisfactory material performance within the service warranty period, we will repair or replace the device, excluding clinical costs. The remainder of the warranty period from the original date of manufacture will remain intact. This service warranty does not cover damages caused by improper use, accidents, or negligence.

warranty period

The warranty period begins on the date of manufacture of the device and extends for the duration specified in the product documentation or agreement. Please refer to the specific product documentation or agreement for the exact duration of the warranty period.

The warranty does not cover damages or defects caused by:

  1. Improper use, mishandling, or neglect of the device.
  2. Accidents, physical damage, or modifications made to the device without our prior authorization.
  3. Use of the device beyond its intended purpose or contrary to the instructions provided by Barksdale Dental.
  4. Repairs, modifications, or adjustments made to the device by unauthorized individuals or entities.
  5. Failure to properly maintain and care for the device as per our instructions.

return & replacement process

To initiate a return or request adjustment, repair, or replacement of a device covered under our warranty, please contact our customer service team. They will guide you through the necessary steps and provide instructions for returning the device.

limitation of liability

Barksdale Dental’s liability under these terms and conditions is limited to the repair, adjustment, or replacement of the device as specified above. In no event shall Barksdale Dental be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or performance of our products or services.

governing law

These terms and conditions shall be governed by and construed under the laws of the jurisdiction in which Barksdale Dental operates.

Please note that these terms and conditions are subject to change without prior notice. It is your responsibility to review them periodically for any updates or modifications.

If you have any questions or concerns regarding our terms and conditions, please contact our customer service team for further assistance.

Fixed restorations, which include but are not limited to materials like alloy, porcelain, resin, or zirconia, come with a warranty of 2 years from the date of manufacture. 

Removable restorations, including dentures, and alloy partial dentures, are 1 year from the date of manufacture. While Flexible partial dentures, and Flippers, is 6 month from the date of manufacture. During this period, a one-time reline, repair or replacement per device is covered under the warranty. However, once a repair or reline is performed, the service warranty is no longer applicable. In the case of a one-time replacement, the remaining duration of the original warranty, starting from the date of manufacture, remains valid. Please note that immediate partial and immediate full dentures do not come with a warranty.

Mouthguards and Therapy Devices, which are designed for provisional, diagnostic, therapeutic, orthodontic, or orthopedic purposes, have a warranty period of 90 days from the date of manufacture. This shorter warranty duration is due to the increased likelihood of damage or poor fit caused by intermittent wear or dental, skeletal, or muscular forces. These devices include products like Temps, temporary partials, orthodontic appliances, orthotic devices, and splints. If a repair or reline is performed, the service warranty becomes void. However, in the case of a one-time replacement, the remaining duration of the original warranty period remains valid from the original date of manufacture. The warranty period for Progressions is now 30 days from the date of manufacture.

To exercise a Service Warranty, the following conditions must be fulfilled: 

  • Return all original alloy (if applicable), original devices, and original models to the laboratory. 
  • Include the original work authorization (or evidence of original purchase) along with a new completed work authorization and new models. 

Barksdale Dental Laboratory retains the right to modify and update the warranty at any time. The warranty does not cover deviations from the original work order instructions, devices that have undergone prior repairs, relining, rebasing, or any other alterations from new. It also does not cover damaged or ill-fitting devices due to accidents, patient non-compliance, negligence, abuse, supporting bone, tooth or tissue failure, dental changes, dental or muscular parafunctional habits, improper clinical protocols, or improper oral hygiene. 

Unwarranted orders include cases where clinically-requested lab alterations to original case materials are necessary, as well as instances where laboratory requests for new materials, products, or process changes are overruled clinically. Additionally, the warranty does not apply to devices previously non-warranted in the device history record or devices that fail due to misdiagnosis or incorrect device selection. 

The warranty excludes work performed by another laboratory, cash refunds, temporary replacements, costs associated with removal or reinsertion, and costs incurred by another laboratory. Guarantees and warranty provisions do not extend to sales made to other laboratories. This warranty supersedes all other warranties, whether expressed or implied, and cannot be modified by any agent, employee, or representative of the laboratory.

*Terms and conditions may vary depending on the cause of the defect. Please contact our customer service for details.

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